BRANCH RETURN POLICY
Sale of any products or services is expressly conditioned on Buyer’s assent to Seller’s Terms and Conditions of Sale described on its website at www.VettrusSupply.com. Any acceptance of Seller’s offer is expressly limited to acceptance of these Terms and Conditions of Sale and Seller expressly objects to any additional or different terms proposed by Buyer. Any order to perform work and Seller’s performance of work shall constitute Buyer’s assent to these Terms and Conditions of Sale. Below is a description of Seller’s Terms and Conditions of Sale only as they relate to product returns and warranty.
Buyer may return any good which Seller stocks and which is not a special order item if:
- it is in new condition, suitable for resale in its undamaged original packaging and with all original parts; and
- it has not been used, installed, modified, rebuilt, reconditioned, repaired altered or damaged. All returns are subject to a re-stocking fee, unless overwise agreed to by Seller. Special orders or non-stock goods may be returned if the manufacturer is willing to accept the return and Buyer agrees to reimburse Seller for any restocking or cancellation fees charged by the manufacturer.
INSPECTION AND ACCEPTANCE
Buyer shall examine all goods upon receipt and prior to installation. All claims for damage, shortage, and errors in shipment or improper delivery must be made to Seller in writing within five (5) business days of delivery, after which date Buyer will be deemed to have accepted the goods and will have no right to reject the goods or to revoke acceptance. Buyer must make any claims for billing errors or adjustments to Seller in writing within ten (10) business days from the invoice date. Claims not received in writing within such period of time will be waived by Buyer.